We try to keep as much of our inventory in stock as possible, but due to the unique and handmade nature of some of the items we offer, it is impossible to have everything in stock at all times. If you order an in stock item it usually ships in 1-4 days. Should you order an item that is out of stock, or a piece of furniture that requires a certain fabric or shipment from the manufacturer, we will email you confirmation and delivery details. If you have questions or concerns about orders, or how long it will take to receive your order, please email or call us. We promise to return emails and we are usually here to answer the phone during regular business hours. If not we will return all phone messages promptly.
Returns:
All items that ship UPS can be returned to us within 30 days for a full refund. Items shipped from a manufacturer by truck (Items to large to ship via UPS), may be charged a 10% restocking fee. It is the responsibility of the customer to return the item(s) in the same condition as it was received. Please call in advance of returning an item for a confirmation number.
additional note: Custom and customizable items are not returnable.
Shipping to AK and HI are subject to additional charges and fees
Shipping to Canada:
Items shipped to Canada will ship via US Postal Service and will be subject to Canadian taxes and duties.
Additional shipping charges may also apply.
Thanks for considering us,
All of us at Cottage Surroundings
orders@cottagesurroundings.com
Cottage Surroundings
1-877-52 CABIN
1-877-522-2246
PO Box 637
Wolfeboro Falls, NH. 03896
